Archive for April, 2014

What Will 95% of Your Patients Do?

Tuesday, April 29th, 2014

Patient testimonials are a very valuable resource for any dentist or orthodontist. With the multitude of providers available to patients in any community, it is more important than ever to stay up-to-date and show those potential future clients why you are the right doctor for them. How better to do this than through the words of other patients?

MyProViewer - Dentist patient testimonials

3 Easy Steps to Get a Great Testimonial

Here are 3 easy steps we at MyProViewer have gathered over the course of our business to get those elusive testimonials.

1. Give Great Service

We know this part sounds like common sense, and it is. Mostly.

If you are not providing great service to your dental or orthodontic patients from the moment they walk through the front door until they say goodbye to the receptionist on their way out, there’s a decent chance they will give feedback. Unfortunately, it won’t be the sort of feedback that brings business.

Did you know that 95% of patients will share a bad experience, while only 87% will share a good one, according to a Zendesk recent survey? What this means for you is, no skipping step #1.

2. Choose People With a Great Story About You

We have an orthodontist client who recently called to request directions for posting a great new testimonial on his MyProViewer screen.

While sharing this information, we asked him what the testimonial said. It surprised us when he told me he had actually made a mistake with this patient! However, he went out of his way to make it right.

The orthodontist’s patient was so blown away by the great treatment the doctor gave while making up for the error, they immediately gave him a testimonial! While we don’t recommend making mistakes, if you do, just make sure and make them right.

3. ASK For a Testimonial!

This final step is sometimes the hardest for people. Although, If we think about it, how will they know to give you a testimonial if you don’t ask?

Asking can come in various forms. One great method is to include a reminder on your appointment card for them to go online and review your services.

Of course, our favourite method is to have your testimonials playing on your MyProViewer waiting room TV. This triggers patients to ask about it, which opens the door to say, “would you like to leave one as well?

How do You Take Advantage of Testimonials?

The dictionary defines testimonials as “a written declaration certifying to a person’s character, conduct, or qualifications”. With such a powerful tool at your disposal what do you do with it?

Show it off, of course! It is not easy to get those great patient testimonials, so don’t file them away! MyProViewer offers you an easy solution to showing those testimonials to all your other patients in the waiting room.

After you have uploaded that great new testimonial to your MyProViewer content, don’t forget to also publicize it on your website or social media sites. The more people that see it, the better!

The MyProViewer Team

It’s What Your Waiting Room is Waiting For!

MyProViewer Is Looking For You!

Tuesday, April 22nd, 2014

We love our customers and our customers love us!

I don’t say this to brag. I say this because I am on the hunt!

Patti On a Mission

I was so excited about a phone call I recently received. A dentist in the Tampa area called to inquire about our services.

I always make a point to ask how new clients heard about us. The doctor informed me that he had recently seen a presentation in which the speaker had gone into great detail about our service and everything it had done for his practice.

I was thrilled, but the information presented a dilemma – I had a promise to fulfill.

MyProViewer had not scheduled any presentations in the Tampa area recently, so I didn’t know who had referred this new client. Who should I thank for this?!?

Our MyProViewer Promise

We consider referrals very serious business. That’s why we reward any client that sends a referral our way with 3 additional months of service – at no cost!

So the question is: Am I looking for you? Whoever you are, you’ve got a thank you coming!

Patti

MyProViewer

It’s What Your Waiting Room is Waiting For!

Big Conference in the Big Easy

Wednesday, April 2nd, 2014

AAO Convention This year we have quite a lot of exciting trade shows to attend! The next one that we are looking forward to is an American Association of Orthodontists (AAO) 2014 Annual Session that will take place in New Orleans!

When and Where?

We will be exhibiting at the Ernest N. Morial Convention Center in New Orleans April 25-29. Come visit us at booth #3011!

See you there!

We are very excited to have the opportunity to meet some new orthodontists and hopefully see some old friends there as well! Stop by our booth and say hello and we’ll talk about what MyProViewer can do for your office!

For more information about the conference, visit the AAO website.

-The MyProViewer Team