Archive for October, 2014

Increasing Patient Satisfaction with Patient Compliance

Thursday, October 30th, 2014

In this series we’ve been doing about increasing patient satisfaction, we’ve covered how MyProViewer can make a good impression on new patients, and how it can foster a deeper relationship between the patient and you or your staff.

This time around, let’s look at how MyProViewer improves patient compliance in a way that makes your patients happier with the experience they get from you.

Unobtrusive Reminder

It can be frustrating as a dentist to constantly tell your patients what they need to be doing to make the most of the care they’re paying for. Whether it’s orthodontic work or keeping their teeth clean, patients always benefit from reminders about the proper way to stay on top of their oral health.

But do they like hearing it from you and your dental staff? While the occasional reminder is okay, it can start to sound more like scolding or preaching than helpful advice – and that won’t make patients feel good about your practice.

How MyProViewer Can Help

Thankfully, MyProViewer is a better way to accomplish the same thing. When you have patients sitting in the waiting room, you can display a number of “tips” that actually tell them the information they need to know to take care of their teeth!

MyProViewer increases patient compliance and smiles!

By reading it themselves on MyProViewer, the information comes across as a handy tip rather than chastising. The visual aspect of seeing the tip is also more memorable than when you or a staff member simply says it.

This way, your patients will become more compliant with the dental treatment they are receiving, and be satisfied with how the message was delivered.

Best of all, you can use some of our great pre-made content included in MyProViewer! You can talk about the rules for wearing retainers, the importance of doing regular dental check-ups, and more.

As always, it’s all highly customizable, so you can get exactly what you want on that waiting room screen!

Are you wanting to know more about how MyProViewer can improve patient compliance and increase their satisfaction? Contact us today to learn more!

The MyProViewer Team
It’s What Your Waiting Room is Waiting For!

Overcoming Staff Objections to MyProViewer

Wednesday, October 22nd, 2014

Whether you already have a MyProViewer in your office – or you’re currently considering a purchase – you’ve probably encountered resistance to the idea from your staff. The most common objection is that they don’t have time to learn and monitor the MyProViewer.

This isn’t surprising. Your staff has plenty to do already! It’s going to be a hard sell convincing them that they should add yet another item to their daily list of things to keep track of.

Here’s how to overcome their objections and enjoy the benefits of MyProViewer in your practice.

Time Saver

Believe it or not, MyProViewer isn’t a time intensive addition to the practice. You can spend a lot of time with it if you choose to, but it’s just as easy to pick from some built-in content and start getting results fast!

From the content wizard to remote updating, you and your staff won’t have to spend much time at all getting MyProViewer running in the background. And you can even use it to share things with patients that you would otherwise have to tell them directly, so it can even help you save time overall!

Dollars Earned

MyProViewer GainsYour staff benefits when the practice is thriving. Be sure to mention that just a little time spent with MyProViewer can lead to financial gain. As you’ll learn about in the next few weeks, MyProViewer is perfect for increasing patient satisfaction and improving case acceptance through marketing!

Think of the monetary value in retaining customers and up-selling or cross-selling them on other services you provide. At the end of the day, your staff is in place to help the practice succeed.

The better your practice does, the better you can treat your staff (whether you’re talking raises, bonuses, benefits, profit sharing, office parties, or other perks). That’s sure to be a motivating factor in favor of MyProViewer!

Stay tuned next week for more information about how MyProViewer helps with patient retention and satisfaction.

The MyProViewer Team
It’s What Your Waiting Room is Waiting For!

Why Marketing Really Is Everything!

Tuesday, October 14th, 2014

MarketingWhen you ask yourself what makes your practice successful, what comes to mind? I hope you said patients!

Quality patients are the lifeblood of any dental or orthodontic practice, so you’d think that oral health practitioners would put a lot of emphasis on marketing.

Unfortunately, this often isn’t the case, and it’s because marketing takes a lot of time and money to do well. Good marketing also makes a night-and-day difference when it comes to the success of your practice.

Marketing for a Prospect

Put yourself in the mind of a prospective patient—maybe someone who just moved to town and needs to find a new dentist. The prospect will probably be receptive to direct mail, online banner ads, radio ads, billboards, and social media ads for different local dentists. Some combination of outbound and inbound marketing will make this person aware that you exist.

But what makes a new patient actually pick up the phone? The special deals you offer can make a big difference, but only if you start with a good marketing foundation. Remember, the prospect can pick from among dozens of dentists.

To get prospects enthusiastic enough to call and schedule a first appointment, your practice should implement solid marketing. Overall, practices with great marketing will consistently attract new patients, while other practices will be left behind.

What Makes You Stand Out

So, since marketing is everything, what can you do to make your practice stand out? Consider how you stand out already. Do you have a specialization that has gained you recognition? Are you Board Certified? Do you serve a niche need that others don’t, such as sedation or cosmetic dentistry?

You can usually think of something that’s unique about you or your practice—but if not, try asking your patients what they like most about you. If even they don’t have much of answer, then maybe it’s time to work toward something that will set you apart.

In the end, nothing will make your practice thrive like marketing. The days are long past when you could hang up your sign and expect new patients to walk in the door. Coordinate your online efforts to attract new patients, and use MyProViewer to hook them when they enter your waiting room for the first time.

Want to know more? Inbound Systems is here to help!

Relax. More customers are on the way.
~Inbound Systems

We’ll Help You Get the Best Results from MyProViewer

Wednesday, October 8th, 2014

Update your MyProViewer when your content needs changeSo, you have a MyProViewer in your practice—but how can you make sure it’s getting you the best possible results?

That’s what you’ll learn here.

We’re Here to Help

To begin with, think of your MyProViewer as a blank canvas. With enough expertise and effort, you can turn that blank canvas into a masterpiece that really shines!

Fortunately, you’re not alone. Anytime after you’ve installed a MyProViewer in your office, you’re free to give us a call or email us for help on creating the perfect custom content or optimizing MyProViewer’s features for the best results.

Prepped for Success

We’ll share with you best practices (no pun intended) for making MyProViewer the perfect waiting room marketing tool. With this post, we wanted to make sure you knew that we’re always available to help.

The fact is, MyProViewer offers some astounding benefits for waiting rooms, but it’s only possible to take advantage of them when you know how it works inside and out. We want to help you understand MyProViewer, because it’ll make a big difference for your practice.

We’re only a phone call or email away when you need us!

The MyProViewer Team
It’s What Your Waiting Room Is Waiting For!