Privacy policy

Who we are

MyProViewer Inc. (“MyProViewer”, “we”) runs the MPV platform at tv.myproviewer.com and this website. We are based at 1836 Maryhill Rd., Maryhill, Ontario N0B 2B0, Canada.

What we collect

Account details: the names, email addresses and roles of the people who sign in to MPV for your business, and your business’s name, address and billing contact.

Content you add: messages, photos, videos and designs you upload or create for your screens.

Screen and usage data: which screens are online, sign-in times, IP addresses and an activity log, used to keep the service running and secure.

Messages you send us through this website’s contact form.

How we use it

To provide MPV and support, bill for it, send the emails you’ve asked for (such as password resets and the Monday Autopilot email), and keep accounts secure. We don’t sell personal information, and we don’t show outside advertising on your screens.

Where it’s stored and who helps us

MPV’s data and media are hosted with DigitalOcean in Toronto, Canada, with backup copies kept in a second, separate location. We use trusted providers for specific jobs: Google Workspace for email; Stripe and PayPal for payments; Anthropic for the AI that writes and plans content (the MPV Assistant and Autopilot); OpenAI for pictures in MyProViewer’s own content library; Google for reading your Google reviews when you ask; an error-reporting service that receives technical details when something breaks; and, if you connect them, social-media services to publish your posts.

Some of these providers process or store information outside Canada, mainly in the United States, where it may be accessible to authorities under the laws there.

AI features

The MPV Assistant (Ask MPV) and MPV Autopilot use AI. When you use them, what you type or attach, your business and brand details, and text from your website or Google reviews (when you ask MPV to read them) are sent to our AI provider to produce an answer or a design. The provider processes it on our behalf. Your conversations with the Assistant are kept in your account so you can go back to them; MyProViewer support can read them when helping you, and that is logged.

Please don’t type or attach patient names, photos or health information in the Assistant. What the AI makes is checked by you: the Assistant asks you to press Confirm before anything goes on your screens or social media, and Autopilot follows the approval level you choose.

Connected social media accounts

If you connect Facebook, Instagram, X or TikTok in MPV, you sign in with that service yourself; we never see your password. We keep the account’s name and ID and an access key the service gives us, encrypted, and use them only to publish the posts you or MPV Autopilot schedule with your approval settings, and (for Facebook and Instagram) to read your recent posts so new ideas match your style. We don’t read your messages, followers or anyone else’s data.

Deleting this data: in MPV, open Brand › Social accounts and choose Disconnect: the stored access key and account details are deleted at once. You can also remove MyProViewer in the service’s own settings (for example Facebook › Settings › Business integrations), or email [email protected] and we’ll delete everything we hold from that service within 30 days and confirm by email. Posts already published stay on your account until you delete them there.

Patient photos

If you show patient photos or names on your screens, you are responsible for having their consent for that use. MPV only shows what you add or approve.

For Before & After pictures, MPV records the consent you confirm (for your screens, and separately for social media) and the signed form if you add one. The before and after photos and the forms are stored privately, without a public address; only your managers and MyProViewer support can open a form, and each opening is logged. If a patient withdraws consent, MPV takes the picture off your screens and cancels its scheduled posts.

Emails

We send emails about your account: sign-in, security, billing and support. Optional emails, such as the Monday Autopilot email, the monthly screens report and news from MyProViewer, include an unsubscribe link, and each person can turn them off in the Client App (Account › Your business).

How long we keep it

For as long as your account is open, then as long as the law requires. Deleted items stay in Recently deleted for 30 days, then are removed with their files. When an account ends, its content is deleted 60 days later. Backup copies are kept for up to 12 months, then deleted.

Your choices

You can ask to see, correct or delete your personal information by emailing [email protected] or calling 1-866-521-0555. Managers can download a copy of their account’s data at any time in the Client App (Account › Your business).

This website

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